We Conducted a Technical and Process Audit in Their IT Department

About

The key IT system, within which the business process was to be built, was called "On Our Way." As part of the loyalty program, users stop at a gas station, order food, and receive cashback on their card.

Problem

The lack of business processes led to the company missing deadlines, experiencing employee turnover due to unmet tasks, and a lack of transparency in business processes.There was insufficient user awareness, a lack of notifications about upcoming matches, no internal team comments, no announcements of club events, etc.

Scope of Work

• Conducted a series of interviews to identify the root cause of the absence of business processes
• Compiled the current task portfolio
• Determined which areas of responsibility were being fulfilled and which were not
• Identified at which stages systemic problems were arising
• Investigated why the final IT solution was not being delivered on time

  As part of the solution, we conducted research and created a list of business processes. Within these business processes, we developed a matrix of employees with specific business task responsibilities. We designed the business process for developing the IT system for mobile applications and implemented task flow management systems (Scrum, Kanban).

Business Process Management

To accumulate points, multiple IT systems need to be integrated. For these systems to be integrated, a streamlined process of team and inter-team interaction is necessary. We delved into the company's internal development, identified existing positions (Front-end, Back-end, Mobile, project management structure), and built the organization from scratch, providing IT audit services.